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BILL MANNERS

Nanaimo BC Canada

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Bill Manners

currently employed

 

Cabela's®
NANAIMO
It's In Your Nature®

 

OUTFITTER
CASHIER


Responsibilities include:
 

  • Greet and engage customers in a friendly and enthusiastic manner
  • Provide a legendary experience  for every customer and promoting Cabela’s programs
  • Use current Point of Sale plus Systems Applications and Products in Data Processing Systems (SAP) to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc.
  • Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
  • Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices
  • Save customers who are not happy or did not have a good experience by  correcting the problem, or notify a Manager On Duty of the issue
  • Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
  • Assist in other areas of the store when business needs dictate

 

November 12th , 2017 to Current



CUSTOMER SERVICE SPECIALIST

Excellent oral and written communication skills

Highly proficient in a windows environment, MS Office, CorelDraw, Web design, Social Media content management and is capable of learning new applications quickly and efficiently.

Educated employees on proper procedures along with correct customer service training.

Effectively organized community meetings to solve residential concerns.

Practiced safe working habits and upheld safety standards.

Maintained accurate accounting records and dealt with cash flow and cost analysis.

Developed excellent long term relationships with customers.

Developed effective training programs and operational manuals to meet workplace demands and exceed customer service expectations.